♦ INVITE me to connect-> 412.213.8632 (Google Voice message only)
My mission is to encourage and equip people to achieve "flow" where confidence in their capability expands to overcome challenges." #adapttoday
♦ INDUSTRIES: Technology | Commercial Real Estate | Financial Services | Pharmaceutical | Medical Device | Biotech | Non profit|
* Inspirational Communication and Leadership
* Encouraging / Facilitating Employee Engagement
* Recruiting and Development of high performing teams
* Exceptional Business Problem-Solving Skills
* Turnarounds, Mergers & Acquisition Change
* Profitability and Productivity Improvement
Suzanne is a top 5% achiever making the complex doable in firms like Fortune 50 where she builds relationships and businesses via sales and IT/training change management. She Visualizes, Inspires, and Equips to achieve change commitment that produces a positive Return on Effort and Investment.
Suzanne has experience in technology development/deployment and operations management for organizations on a critical path of discovery and product deployment. As a business leader with growth mindset she led she led global software deployments and led the adoption of cutting-edge software platforms into the pharmaceutical, medical device and biotech as well as commercial markets throughout the United States, Europe and parts of Asia.
Customers like her passion, ability to drive change, entrepreneurial spirit and ability to maintain commitment to a vision. Possessing excellent observational, analysis, critical thinking and communication skills, Suzanne has the ability to inspire and to collaborate resulting in action plans that all can embrace. She likes variety, challenge, assembling high-performing multi-cultural and multi-generational teams, and innovation that changes status quo making work enjoyable.
In addition to achievement of strategic business objectives, she was a caregiver, advocate and health care researcher for persons with long-term chronic illnesses involving cancer, total parenteral nutrition (I.V.), renal failure, liver/kidney disease, dialysis, pernicious anemia. She developed a medication tracking chart useful to coordinate proper medications and interactions, an on-boarding and procedures manual, and hired round-the-clock care staff.
♦ Operations and Revenue Management
♦ learning management system software LMS / LCMS
♦ instructional design
♦ adaptive learning and test assessment
♦ curriculum development
♦ web based / e-learning or online learning and classroom training Lectora, et al
♦ change management, mergers / acquisitions
♦ 15 yrs commercial real estate development / leasing / residential ♦ sales
♦ project management
♦ CRM / salesforce.com (SFDC)
♦ customized software design, development, implementation and training delivery
Training & Program Development Management Lead
Wexford Health Sources, Inc.
December 2016 to October 2020 (Relocation)
Promoted at 6 months. Optimizing processes, programs, and people.
In this outsourced HR firm for correctional health care services (state DOC clients), I direct programs for leadership development, engagement, culture diversity and inclusion with unbiased decision-making, meeting client needs and corrective action plans, medical director, and management orientation/ on boarding, new employee orientation materials, NHSC tuition loan reimbursement, school affiliation partnerships, and other programs including online learning management, continuing education systems, and in-house blended learning and facilitated course development. Responsible to analyze, align with strategic objectives, and evaluate status of department strategy, mission and vision, operations and culture, ROI/ROE to plan and achieve successful growth and competitive advantage.
Review and plan course development of 15 staff and SMES and project timelines covering clinical & behavioral health, chronic care, pharmacy, and other health care issues,skills, HR, ...
Transforming to skill competency performance-based culture integration throughout employee lifecycle. Creating management succession, leadership development, and cultural health bias/inclusion programs. Outsourced vendor management, CME/CEUs planning, purchase CEU credit content. Author and facilitate microlearning, webinar and plan future course topics and learning paths.
Improve culture adoption and personal accountability, streamline onboarding operations, and develop best practices, optimize use of LMS systems and processes to track training compliance impacting risk,
Projects include leadership and management development, staff enrichment and performance improvement, re-vamp of Orientation manuals, focus on DOC requirements, develop Delegation, Harassment (Employee and Manager versions), Successful On-boarding (Manager), Cybersecurity, Growth mindset, Interpersonal Effectiveness (co-author) and micro-learning modules. Develop courses regarding leadership, professional skills, mandatory HR, research training compliance at sites, special change projects,
Review courses from SMEs in clinical health, behavioral health, key chronic condition care, pharmacy and other healthcare guidelines, correctional healthcare issues and current treatments with Narcan, etc. Direct and plan activities of staff and project timelines.
Currently responsible for NHSC loan tuition repayment program, grant funds for skill development, and school affiliation agreement negotiations for nursing, PA/NP and dental student on-the job placement and post-grad doctoral student placement plus agreements for shadowing and observership.
Employee engagement/retention/recognition. Organized fun run for charity and Take a Child to Work Day.
Outsource vendor management, CME/CEUs, purchase continuing education and create non-clinical / leadership / management topics for professional and personal development.
Technology proficient with Lectora and Articulate. Staying abreast of trends in AI/BI, instructional design and development, Design Thinking and Agile. Competency gap analysis. Microsoft Office, Kronos, Onbase, Relias.
Productivity Systems, LLC
Consultant, Direct, project manage
Oct 2013 - Present
Use and train others in project methodology to analyze, evaluate status of business strategy, operations and culture to plan and achieve successful growth expectations. Obtained certification in 2016 for Strategic Business Development through Projects through affiliate Project Execution Network.
Currently developing ebooks and microelearning part-time.
Currently working with education marketing using social media and online channels. Volunteer project advisor in the areas of project advising and instructional design.
Work with start-up businesses for sales CRM, project management of instructional design and training events, web site set-up configuration, bookkeeping services and tempered nonporous glass ventures expanding in PA, new business development, systems, recruiting, sales product, process, and client education. Deliver presentations regarding hospital acquired infection prevention and meeting process. Quickbooks audit and online banking integration.
Pro-ductivity Systems, LLc
Using Systems Effectively and Rapidly
Custom IT / Learning and Development Projects and cutting edge products
Business Manager / Consultant
Dec 1997 - Present
Virtual and on-site business / project management, knowledge management, enterprise software sales / training for professional services / workforce development & management consulting company. Specialty involves cloud-based software systems and adding value in strategy, design, development, training, sales, process, change, implementation and functional support.
· Provide coaching and feedback to help individuals and groups strengthen a specific knowledge or skill area including face to face with executives and individuals.
· Ensure all projects are successfully delivered on time, on budget, and to client expectations.
- Improve learning, communications, and meeting environments with custom glass designs / writing boards.
- Source cutting edge software and communication products, process and systems.
Salesforce.com (SFDC) /CRM
Learning Development and Delivery/Instructional Design - Certified in Training Management
Project Management (virtual and on-site) - PMP and six sigma courses taken.
Manage technical / creative teams for custom software, processes, policies, systems.
Key clients: Bank of America, PNC Bank, Johnson & Johnson (Dendrite), DMS Systems, AMD, EG&G technical, global and emerging pharmas, Wisconsin Phys. Srvcs., Duval, Fl Health Dept.
Multiple web site development projects incl.Oracle international expo., PNC & Bank of America merger/acquisition system training, Johnson & Johnson (via Dendrite Americas) 5000 pharma sales training for hardware and custom software, interim CIO, instructional design and course authoring training, consulting, and troubleshooting.
Work with small and large corporate instructional/graphic/IT design staffs regarding advanced capabilities of course authoring and learning content management software; ADDIE process; etc.
Adjunct professor: Pitt, Dowling, Penn state, & Strayer in web technologies, project management and Advanced HR Trends (MBA) at State Farm. Brandon Hall elearning judge.
Leadership & Development
Master of Science 2006
Economics and Computer Science
Scope of 2 year M.S Program
Cohort 50 with Leadership Model and papers
Certified Training Manager
Masters level Certification 1997-1999
Advanced Instructional Design
Excellence in Nonprofit Management
Masters Level Certification 1998
Strategic Business Development through Projects
Tilt personality trait profile assessment tool
Certified Facilitator - Human centered design - Uncovering undocumented needs
IDEO.org and Acumen\
Also taking Storytelling for Change
Certificate in ROI from Jack and Patti Phillips at Training Conference 2020 Disney Coronado Resort
IDEO.org and Acumen\
Also taking Storytelling for Change
Instructional Design / Training Facilitator / P.M.
The Bayer Center for Nonprofit Management at Robert Morris University bcnm.rmu.edu June 2016
Special projects as needed.
Other Volunteer efforts
Role: fundraise / support Keep PA Beautiful project to erect banner across major road
Organization: Toastmasters International
Roles: VP education District 13 North Hills #2472 and Sergeant at Arms Cranberry Township, PA
Focus May 2002 - 2004: Ensure members meet goals and complete criteria to achieve President's club level recognition plus executive team project management to analyze and find a stellar location for meetings of our 50 year old club comprising senior to new members. Left to obtain a masters degree in Organizational development and leadership (2004-2006)
- Leadership team achieved top President's club award. VP Education is responsible for talent development in the areas of presentation skills, leadership, and public speaking.
- Encourage confidence in persons wanting to pursue specific goals (personal mission).
- Reward members' achievements through reward cards and group recognition, plaques and other items for key milestones, and recognition at annual meeting.
Organization: Orchard Hill Church 1997-2018
Various contributions: web site maintenance, Purpose Driven Life small group leader, serving others/
Leadership Summit (Willow Creek Church simulcast) for about 6 years (2001 - 2004 and recently)
Leader of small group for Purpose Driven Life
Welcome greeter at various functions including welcome to pastors during Leadership Summit
Usher for B.E. Taylor concerts and church services including Christmas as needed; regular chapel usher
Merchandise table for B.E. Taylor
First grade learning facilitator early 2000s
Web site maintenance approx. 2013- 2015 -maintain web content for key events pages to ensure accurate and timely communication of adult, student, fitness and care ministry events,
Server at various functions including KidsFest 2015
Choir as needed
Participated in small group and educational opportunities such as Revelation, Walk Through the Bible, Systematic Theology by Grudem, City ministry and others.
Assisted in development of bible-based small group curriculum (8 questions about each bible chapter starting in New Testament).
Organization: Billy Graham Evangelistic Association August 2014 Pittsburgh, PA
Roles: Counselor and co-captain Data Management
Worked with the awesome team of BGEA for the Three Rivers Festival of Hope. Attended training, counseled others, oversight of Data lookup, code assignment, Data entry, and Research.
Wonderful inspiring experience plus gained insight into organization of large scale event at Consol Energy Center. billygraham.org www.threerivershope.org
Cause: Poverty alleviation and equal access to education
Organization: Compassion International
Role: Volunteer - enrolling sponsors
July 2015 - 2020
This organization sends funding to sustain impoverished children worldwide.
Cause: Cancer lymphoma society
Organization: Greater Pittsburgh 5K Fun Run
Role: Team Captain and Organizer for 19 person Wexford Health Team Aug 2018 to July 2020
Won award for highest corporate participation and several fastest runners including women
Same listing is at http://www.linkedin.com/in/suzannebeers#background-volunteering
PNC Bank Project Manager
Dec 2011 - May 2012
Contracted to PNC University projects for Commercial Lending Services (8 lines of business including commercial real estate and others) supporting learning for onboard of new hires / merger and 2 software systems including data for training domain refresh, difficult conceptual processing, .... Advanced Commercial Banking System (ACBS) and Transaction Manager software product suite is a comprehensive commercial lending and trading system that consists of integrated functional modules that support the lending process from deal building through servicing and trading.
Contract extended as Lead PM for instructional redesign with new content and video for customer service training at new business unit.
Collaborates with University staff, senior management, and other department personnel regarding training needs, curriculum design, development, and delivery in order to create relevant solutions for business units.
Adjunct Professor (Strayer, Pitt, Penn State, Dowling)
April 2006 - Jan 2009
Teach concepts and practical application for Business 100 and 105 evening courses in 2006 - 2007 With a 110-year tradition of academic excellence, Strayer University is one of the largest regionally accredited universities in America.
Strayer University is accredited by Middle States Commission on Higher Education, The Commission on Higher Education is an institutional accrediting agency recognized by the U.S. Secretary of Education and the Commission on Recognition of Postsecondary Accreditation.
Also Taught application of web technologies at Penn State and Pitt among other Microsoft productivity software classes.
Adjunct Professor: Dowling College evening MBA class at State Farm Insurance
Advanced HR Trends for State Farm insurance company MBA candidates
Toastmasters VP Education
Responsible for talent development in the areas of presentation skills, leadership, and public speaking. Encourage confidence in persons wanting to pursue specific goals. Reward members' achievements through reward cards and group recognition, plaques and other items for key milestones, and recognition at annual meeting.
Agency Leader, AZAY, Thailand
I worked with Suzanne when I was President of the North Hills Toastmasters club years ago. She was the best VP Education I could ever have. We had lots of fun running the club and each meeting together along with other club officers and members. She was so detail-oriented, intelligent, mature, and delightful to work with. I really enjoyed working with her and learning a...more
January 5, 2011, Sawatcharat Apple worked directly with Suzanne at North Hills Toastmasters District 13, North Hills Club #2472
Other contracted projects while at
CIO, Director web site development and design project management
August 2007 - February 2003
Various IT management contract positions involving production of 12 web sites including national exposition conference tracking vendor descriptions, input for expo program booklet, Oracle, SQL, design work, etc. Creative and technical team of 10 persons.Achieve high customer recommendations and saved firm from at least 2 lawsuits. Research HIPAA and compliance software for non-profit, short term CIO operations, payroll system, business analysis, budgeting input plus commercial lease contract terms review.
Customer Reference multi-project completion is available.
Curriculum Developer/Instructional System Design (On Site in NC)
Sept 1999 - May 2000
Work with 17 yr SME technology veteran to identify essential and additional course content.
Project management / Curriculum development / instructional system design. Obtained technical product information from SMEs used to develop instructional design for training in-house, customer, and external stakeholders.
Lotus Notes application development, and web-based training design.
Finance Change Management Project Training Team Leader and Trainer (direct contract)
Oct 1998- June 1999
Multi-location delivery, change management from real time data systems back to green screen batch data entry system.
Redesigned course delivery/content and training materials from 3 to 6 hours covering Oracle $InSight database, FCS G/L, CICS, IMS, Mobius InfoPac, NEO/NationsCredit GL Conversion 4.6 of 5.0
Team lead for multi-location design, development, delivery
Instructional Design for Procurement and Corporate Accounts Payable / Fixed Assets;
Collaborating with business units/departments to ensure each market has a coordinated strategic growth strategy and effective knowledge management.
Personal and online meetings with each of these groups and collaborative sessions along with a SWOT strategy, action plan, and periodic follow-up could achieve this provided there is some benefit to each for taking the time to see how individual and group achievement is necessary for coordinated success. I excel with forecasting needs of various individuals and groups during the feasibility phase of any project.
Project Command Center and Trainer/Facilitator Subcontracted (Dendrite Americas)
March 1998 - Oct 1998
Train custom sales division classes of 10 – 30 students weekly for 10 of 12 weeks (5000 trained), Evaluation 4.58 to 4.7 of 5.0
Track equipment and software issues, ensure coverage of phone bank
Resolve issues from 30 classrooms then created and distributed a just-in-time troubleshooting solutions newsletter
Client interaction -offer direction to setup, hotel, meeting planning, technical, training and sales staff
Training Center Business Manager
Managed operations, project and budget, quarterly goals, business and marketing plans, sales forecasts/ tracking, staff/course scheduling, material requisitions.
Assembled team that built relationships with internal and external customers
Hire, train, and evaluate staff of 18 with high delivery of classes and success at increasing staff number and quality during first 6 months from 2 to 15 instructors.
Promote 1 full-time instructor to network instructor and hire 8 part-time day and 5 part-time eve/Sat instructors.
Developed career paths, evaluate employee performance, report sales, safety, and operational results. Evaluate, through a variety of assessment processes,
the current status of Trainer knowledge, skill, and ability.
Manage P&L for center that grossed $730,000 (FY97) and implemented training, marketing, and facilities planning for $2M+.
Analyzed staffing metrics and manage payroll to less than 35% of sales and instructor utilization from 80% to 98% weekly; motivated team to exceed sales goal by over 35% ($90K+ monthly vs. low $60K)
Regional project management specialist for national account training projects.
Manage large corporate account learning / promotional event
VP/Owner/Consultant Commercial Real Estate Development/Leasing
August 1985 - Feb 28 1997
Business and strategic management, commercial real estate construction and shopping center/office/apartment leasing management, manage staff of 5 including 12 partnership and corporate accounting ledgers, legal liason, contract negotiations, database design, development and management.
Major Account Executive
NCR Enterprise Distributed Computing
Established company on preferred vendor lists at major corporations like Calgon Carbon, PPG, Wesco, Heinz USA.
Worked on Wesco account to establish distributes computer network. Sold and installed mini computer and accounting software (spanish version) for Calgon in S. America. Sold minicomputers to PPG for in-house COBOL development.
Prepared comprehensive distributed computing project RFP response at Heinz competing for currently Wang-based shop.
Account Executive / System Analyst-Programmer
United Telecommunication Services UTS (formerly On-Line Systems, Inc.)
Design and Develop user interface for first PC terminal data entry and pre-processing for submission to mainframe apps. On site customer training and account management. Promoted and moved into consultative sales role.